1. Operator
Zadar Airport Transfers is operated by dabar.agency, a registered Croatian transport intermediary. All rides are provided by licensed, insured private-hire drivers and vehicles registered for commercial passenger transport in Croatia.
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Terms & Conditions
Last updated: 25 July 2026
2. Service description
We provide pre-booked private transfers between Zadar Airport (ZAD), hotels, resorts, private addresses and other destinations in Northern Dalmatia. Fares are fixed and quoted at the time of booking for the selected route and vehicle class.
3. Booking & confirmation
A booking is only confirmed after you receive a booking confirmation with a unique reference number. For card bookings, confirmation follows successful payment. For cash-on-arrival bookings, confirmation follows a successful card authorisation hold. Until a booking is confirmed, no vehicle is reserved.
4. Payments
Online card payments are processed securely by Stripe (PCI-DSS Level 1). Cash-on-arrival fares are paid in EUR to the driver at pickup. The card authorisation hold used to guarantee cash bookings is released automatically when the driver confirms the ride was completed.
5. Cancellations & refunds
Cancellations made more than 24 hours before the scheduled pickup time receive a full refund or release of the authorisation hold. Cancellations within 24 hours of pickup, no-shows, or unused bookings are not refundable. If we cancel the ride, you receive a full refund. See the detailed cancellation policy for exceptions.
6. Luggage, child seats & special requests
Standard luggage allowance is one large suitcase plus one carry-on per passenger. Extra luggage or oversized items must be declared before booking. Child and booster seats are free of charge on request. Pets are only carried if agreed in writing before booking.
7. Passenger conduct
Smoking, vaping and consuming alcohol are not permitted inside vehicles. Passengers must behave respectfully. The driver may refuse or terminate a ride if a passenger is abusive, intoxicated, or poses a safety risk, with no refund.
8. Flight delays & waiting time
For airport arrivals, we monitor flight numbers and adjust pickup time automatically. The first 60 minutes after landing are included free of charge. Additional waiting time is charged at the local waiting rate or may require a new booking if excessive.
9. Limitation of liability
We are liable for direct loss caused by our negligence up to the value of the fare paid. We are not liable for missed flights, indirect losses, or circumstances beyond our reasonable control (traffic, severe weather, road closures, force majeure).
10. Contact & amendments
For amendments, questions or disputes, contact us by WhatsApp, email or phone. We aim to respond to all messages within minutes during operating hours.
11. Privacy & data
We process personal data in line with our Privacy Policy. By booking a transfer, you provide the information needed to fulfill your ride. You can view our full Privacy Policy and manage your cookie preferences at any time.
Questions?
Read the Privacy policy , cancellation policy or contact us directly for help with a specific booking.