Policy
Simple, fair, and transparent.
You can cancel any confirmed booking at no charge up to 24 hours before the scheduled pickup time. You receive a full refund to the original payment method, or the card authorisation hold is released if you chose cash-on-arrival.
Cancellations requested less than 24 hours before pickup are not eligible for a refund. The driver and vehicle have already been reserved and allocated for your ride.
If you do not show up for your pickup within 60 minutes of the scheduled time (or 60 minutes after landing for airport arrivals) and do not contact us, the booking is considered a no-show. No refund is due.
If we have to cancel your ride because of vehicle breakdown, driver illness, or another operational issue, you will receive a full refund and we will do our best to arrange an alternative.
Reply to your booking confirmation email, message us on WhatsApp, or call +385 92 467 7747. Refunds are processed automatically where possible and usually appear within 3–10 business days, depending on your bank.
> 24 hours before
Full refund
< 24 hours before
No refund
No-show
No refund
Contact us via WhatsApp, email, or phone. For full booking terms, see the terms and conditions.